Many times, nonprofit organizations have social media pages which were set up by volunteers or board members who no longer work with the organization. It's important to re-gain administrative control over these accounts because if they lay dormant, donors and volunteers may become confused about the status of your organization. You also want to avoid duplicating pages because this can cause further confusion and even hurt your SEO.
On the latest episode of the Nonprofit Jenni Show, I explain how to regain control of your Facebook page. However, if you have questions about other social media accounts, please send me a message through the Contact button at the top of your page.
The first step in regaining access to a Facebook page is to go to the page you want to control. Click the "Message" button to send a message to the current owner and ask them to transfer the administrative controls to you. You can also click "About Us" to see if they have a contact email address listed.
If you don't receive a response after a few days, you can click the three dots at the top toolbar of the page and click "Report" to report a copyright infringement. If you're having trouble finding this option, you can also go to this page on Facebook's Help Center to report the page.
If you have an anonymous question you would like answered, please click the Contact button at the top of this page to send me a message!